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Products

Service

SERVICE

Hichai Service team responds quickly to all your questions. Our distributors around the world have received extensive training on Hichai products. This ensures that our service agents and distributors carry out the service correctly and guarantee the quality and effectiveness of the service according to the Hichai standards.

Pre-Sale Service
01

Pre-Sale Service

-The presale technical service for the customers
-Assist the conceptual design and selecting for the customers
-Assist the equipment room design and arrangement for the customers
-Accept the technical consultation of the customers
Sale of service
02

Sale of service

Hichai will provide you with the production schedule to ensure the delivery quality of equipment.
Packing
03

Packing

Hichai gensets are packed in plywood case as standard when exporting (except for those are in FCL)
Technical Support
04

Technical Support

Hichai has a high effective team providing high-quality, all-round comprehensive professional services. While maintain highly efficient and reliable to work 24/7 at site.
After Sales
04

After Sales

-Equipment installation, debugging and operation
-The fire-fighting inspection testing
-The action and maintenance training for the users
-Remedy of the trouble and troubleshooting
-Offer OEM parts
Service Guarantee
04

Service Guarantee

-Set up users’ record trail after service and termly check
-Organize centralized training for the operator of user
-Our staff can be on duty according to customer’s -requirement in special condition

Warranty

All Hichai Product users will enjoy the hassle free. Every of our product is covered at least 1000 hours operation hours/ 12 month of warranty service.
Our service department will be full-responsibly and fast support to every technical issue, and provide solution to resume normal generator running. please call your local distributor or contact your sales manager.

Spare Parts

Original manufacturer authorized spare parts service and dealer
Rapid response in 24 hours global consignment